Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have Windows 7 but I'm not eligible for free Windows 10, is it because I'm using Mozilla Firefox?

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by James

sam7755
sam7755
more options

I tried to update my Windows 7 at Microsoft for the free Windows 10, but was told I'm not eligible. Is it because I'm using Mozilla Firefox instead of Internet Explorer?

I tried to update my Windows 7 at Microsoft for the free Windows 10, but was told I'm not eligible. Is it because I'm using Mozilla Firefox instead of Internet Explorer?

All Replies (3)

philipp
philipp
  • Moderator
more options

hi, the browser you are using doesn't have any influence on the windows 10 upgrade offer. please contact microsoft's support forum instead if you want to seek help about that issue: http://go.microsoft.com/fwlink/p/?LinkId=528873

user633449
user633449
more options

No, using firefox doesn't change your eligibility for Windows 10. Certain machines manufacturers haven't decided to support windows 10, meaning the upgrade is disabled. You can work around that but I'm not going to tell you how since it can break your computer. Call a local IT store to get it done.

James
James
  • Top 25 Contributor
  • Moderator
more options

sam7755 said

I tried to update my Windows 7 at Microsoft for the free Windows 10, but was told I'm not eligible.
http://www.microsoft.com/en-ca/windows/windows-10-upgrade Windows 10 Upgrade Offer is valid for qualified Windows 7 and Windows 8.1 devices, including devices you already own. Some hardware/software requirements apply and feature availability may vary by device and market. ... Some editions are excluded: Windows 7 Enterprise, Windows 8/8.1 Enterprise, and Windows RT/RT 8.1. ... To check for compatibility and other important installation information, visit your device manufacturer’s website and the Windows 10 Specifications page.