Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos cannot be played properly.

  • 3 replies
  • 2 have this problem
  • 31 views
  • Last reply by cor-el

more options

Any videos cannot be played smoothly and are occasionally stuck. I can watch by using other browser.

Any videos cannot be played smoothly and are occasionally stuck. I can watch by using other browser.

All Replies (3)

more options

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Any video via Firefox are so slow sometimes stuck although any video is fine with other browsers. I think there is a problem in Firefox browser. All your suggestions did not work.

more options

What media player is used if you check this via the right-click context menu of the player area? Is that an HTML5 media player or a Flash based player?

A Flash player shows a Flash context menu.