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messages with images appear blank

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  • Last reply by Matt

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In the last few days all of my incoming messages with images appear blank.

Even if they have some text, they are still blank.

The only way I can get any information from them is to 'View Source'

Is there a way to fix this?

I am running Thunderbird 38.0

In the last few days all of my incoming messages with images appear blank. Even if they have some text, they are still blank. The only way I can get any information from them is to 'View Source' Is there a way to fix this? I am running Thunderbird 38.0

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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.