Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't sync bookmarks and toolbar favorites from old computer to new

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

Tomcamp
Tomcamp
more options

I have been trying for many hours to sync the bookmarks and toolbar favorites from my old computer which has a Window 7 OS to my new computer which has a Windows 10 OS. How can I sync all this information without having to recreate it all? I tried the syncing feature which does not work.

Please explain to me as simply and easily as possible. I am not technical at all.

I have been trying for many hours to sync the bookmarks and toolbar favorites from my old computer which has a Window 7 OS to my new computer which has a Windows 10 OS. How can I sync all this information without having to recreate it all? I tried the syncing feature which does not work. Please explain to me as simply and easily as possible. I am not technical at all.

Modified by Tomcamp

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the about:sync-log page via the location/address bar to see if there are recent error logs available.

You can upload a recent log if the log is too big to put in a reply.

You can temporarily set the services.sync.log.appender.file.logOnSuccess pref to true on the about:config page to also get a log of a successful Sync. Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync or you will end up with a lot of unnecessary log files once the issue is resolved.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are other things that need attention.

Your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 18.0 r0
  2. Shockwave Flash 19.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\