Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I turn off the bar advertsing Firefox for mobile devices?

  • 4 replies
  • 9 have this problem
  • 1 view
  • Last reply by user633449

Ariston
Ariston
more options

It's very annoying and intrusive.

It's very annoying and intrusive.
Attached screenshots

All Replies (4)

Ariston
Ariston Question owner
more options

OK, found it.

about:config

search Android

toggle result

Ariston
Ariston Question owner
more options

Crap, it just came back.

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Sorry, this is a message from the Heartbeat feature. It's experiencing a bug right now. Best to disable it so you can get some immediate relief.

To disable Heartbeat: Open about:config in a tab then search for browser.selfsupport.url and double-click it & set it to a blank value.

Then restart Firefox for the change to take effect.

Again, sorry you had to deal with those constant popups.

user633449
user633449
more options

Hey folks. The bug has been fixed in Heartbeat and you should not see the prompt anymore. While I can understand that it was annoying, I would not suggest disabling the browser.selfsupport.url feature permanently.

Heartbeat is the main conduit we have for communicating with our users. Based on the responses we get to our ongoing Heartbeat research programs we are changing the future of Firefox. We are committed to building products for our USERS. The only way for us to do this is to communicate with our awesome user base on a regular basis.

So please consider turning Heartbeat back on now that the issue has been fixed. If you see a Heartbeat prompt asking you for feedback, please considering replying. We want to hear from you!