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Thunderbird won't find my new Virigin Media email address

  • 7 replies
  • 1 has this problem
  • 127 views
  • Last reply by Toad-Hall

pjc-jb
pjc-jb
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Hi

I am using /thunderbird ver 38.3.0

My first email address is from Virgin Media, and works fine.

The other day I set up a second VM address - and Thunderbird won't find it. I repeatedely get the error message, shown in the attached screenshot (The new address works in webmail.)

Any ideas please?

Regards, Phil Cook

Hi I am using /thunderbird ver 38.3.0 My first email address is from Virgin Media, and works fine. The other day I set up a second VM address - and Thunderbird won't find it. I repeatedely get the error message, shown in the attached screenshot (The new address works in webmail.) Any ideas please? Regards, Phil Cook
Attached screenshots

Chosen solution

To set up your new mail account:

File > New > Exisitng mail account or Menu icon > New Messages > Existing mail account

Enter your name Enter your full @virginmedia email address Enter password - same one you use to access webmail click on 'Continue' button

Thunderbird will attempt to locate server settings. Make sure IMAP has been selected. Check server settings. click on 'Manual Config' It should say: Incoming: IMAP, Server hostname = imap.virginmedia.com, port 993 Outgoing: SMTP Server hostname = smtp.virginmedia.com, port: 465

Make sure the server hostname is correct.

click on 're-test' If ok, click on 'Done' to create the mail account.

Read this answer in context 👍 0

All Replies (7)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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The image you supplied looks like you are trying to set it up again, but the server details are wrong. server name does not start with: .virginmedia.com

Before you try to create this account again, lets first see if it is already listed.

re :The other day I set up a second VM address - and Thunderbird won't find it.

Please explain more: If you have already created this mail account before.... Is it listed in the left 'Folder Pane' ? Is it listed in the 'Account Settings' window?

In Thunderbird: 'Help > TRoubleshooting information click on 'copy text to clipboard' paste info into this forum.

pjc-jb
pjc-jb Question owner
more options

Hi - thanks for your time!

If you have already created this mail account before using Virgin Media.... Have created account, but Thunderbird can't find it.

Is it listed in the left 'Folder Pane' ? No, it isn't

Is it listed in the 'Account Settings' window? No, it isn't

The image you supplied looks like you are trying to set it up again, but the server details are wrong. server name does not start with: .virginmedia.com But Virgin Media says it is server name.

Installed EmailTray, and that found new email address at once.

In Thunderbird: 'Help > TRoubleshooting information click on 'copy text to clipboard' paste info into this forum: Here is info you asked for: 


 Application Basics

   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20151119061742
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop3.blueyonder.co.uk:995, SSL, passwordCleartext
     OUTGOING: smtp.blueyonder.co.uk:465, SSL, passwordCleartext, true




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Regards, Phil

user01229325
user01229325
more options

Try filling the new account form correctly. The image you posted shows one problem. The buttons labeled IMAP and SMTP are just that, buttons to select the server type. It does not mean you do not have to enter the server name completely and correctly.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

For this new existing mail account which you are trying to add. What is the part of your email address which comes after the @ ?

Modified by Toad-Hall

pjc-jb
pjc-jb Question owner
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Thank you!

Yes, but - this is done automatically by Thunderbird. User has no control,

Regards, Phil

pjc-jb
pjc-jb Question owner
more options

Toad-Hall said

For this new existing mail account which you are trying to add. What is the part of your email address which comes after the @ ?

virginmedia.com

Regards & thanks for your time, Phil

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Chosen Solution

To set up your new mail account:

File > New > Exisitng mail account or Menu icon > New Messages > Existing mail account

Enter your name Enter your full @virginmedia email address Enter password - same one you use to access webmail click on 'Continue' button

Thunderbird will attempt to locate server settings. Make sure IMAP has been selected. Check server settings. click on 'Manual Config' It should say: Incoming: IMAP, Server hostname = imap.virginmedia.com, port 993 Outgoing: SMTP Server hostname = smtp.virginmedia.com, port: 465

Make sure the server hostname is correct.

click on 're-test' If ok, click on 'Done' to create the mail account.

Modified by Toad-Hall