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I have lost the ability to access or post photos on Shutterfly due to a blank screen.

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

picturelady
picturelady
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I am able to access and post photos on Shutterfly on my other devices but not on our desktop pc. When I select "Photos" or "Photogallery" all I get is a white screen surrounded with a gray holiday border. There seems to be a bug but I do not know how to restore the function that previously worked.

I am able to access and post photos on Shutterfly on my other devices but not on our desktop pc. When I select "Photos" or "Photogallery" all I get is a white screen surrounded with a gray holiday border. There seems to be a bug but I do not know how to restore the function that previously worked.

Chosen solution

Is Shutterfly a web site?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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All Replies (1)

FredMcD
FredMcD
more options

Chosen Solution

Is Shutterfly a web site?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.