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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

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start up firefox. open a webpage for info and firefox stop working. says check online for a solution and close program. it closes, i have to manually reopen it.

shuts down CRASHES. 

CAN I REVERT BACK TO PREVIOUS VERSION?

start up firefox. open a webpage for info and firefox stop working. says check online for a solution and close program. it closes, i have to manually reopen it. shuts down CRASHES. CAN I REVERT BACK TO PREVIOUS VERSION?

All Replies (1)

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ruby_burns said

says check online for a solution and close program

That sounds like a Windows error window.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.


If you can't start Firefox in Safe Mode,

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia