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When I open Thunderbird, I get two copies running simultaneously

  • 7 replies
  • 7 have this problem
  • 1 view
  • Last reply by Wayne Mery

piratejoe
piratejoe
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I open Thunderbird and two copies are launched simultaneously -- exact duplicates doing the same things. I can switch from one to the other without a problem and when I close one copy, both close.

I open Thunderbird and two copies are launched simultaneously -- exact duplicates doing the same things. I can switch from one to the other without a problem and when I close one copy, both close.

Chosen solution

Wayne Mery said

I suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window only

ok, I would LOVE to try this but if I close one window (with the 'x') the other one closes too. How am I supposed to access the 'file' menu when the program is closed?

Read this answer in context 👍 0

All Replies (7)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
piratejoe
piratejoe Question owner
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Okay, Here it is. Thanks, Joe Palazzo 

 Application Basics

   Name: Thunderbird
   Version: 31.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150222233048
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.nbimed.com:110, plain, passwordCleartext
     OUTGOING: mail.nbimed.com:587, plain, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-ff78d589-1b54-4e47-9b61-3917c2150715 (7/15/2015)
   http://crash-stats.mozilla.com/report/index/bp-d2f29485-0e49-4ca8-b20c-4a2832140127 (1/27/2014)
   http://crash-stats.mozilla.com/report/index/bp-8aba4796-59d4-4428-baf2-ad2292130516 (5/16/2013)
   http://crash-stats.mozilla.com/report/index/bp-af11eca8-98c9-405a-ac99-701632121102 (11/2/2012)

 Extensions

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1344033291
     mailnews.database.global.datastore.id: b6ca7e04-386e-47c0-9895-ee9b2b61ceb
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1450745838
     places.history.expiration.transient_current_max_pages: 73808
     plugin.importedState: true
     print.printer_HP_Color_LaserJet_CP5220_Series.print_bgcolor: false
     print.printer_HP_Color_LaserJet_CP5220_Series.print_bgimages: false
     print.printer_HP_Color_LaserJet_CP5220_Series.print_colorspace:
     print.printer_HP_Color_LaserJet_CP5220_Series.print_command:
     print.printer_HP_Color_LaserJet_CP5220_Series.print_downloadfonts: false
     print.printer_HP_Color_LaserJet_CP5220_Series.print_duplex: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_bottom: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_left: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_right: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_top: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_evenpages: true
     print.printer_HP_Color_LaserJet_CP5220_Series.print_footercenter:
     print.printer_HP_Color_LaserJet_CP5220_Series.print_footerleft: &PT
     print.printer_HP_Color_LaserJet_CP5220_Series.print_footerright: &D
     print.printer_HP_Color_LaserJet_CP5220_Series.print_headercenter:
     print.printer_HP_Color_LaserJet_CP5220_Series.print_headerleft: &T
     print.printer_HP_Color_LaserJet_CP5220_Series.print_headerright: &U
     print.printer_HP_Color_LaserJet_CP5220_Series.print_in_color: true
     print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_bottom: 0.5
     print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_left: 0.5
     print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_right: 0.5
     print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_top: 0.5
     print.printer_HP_Color_LaserJet_CP5220_Series.print_oddpages: true
     print.printer_HP_Color_LaserJet_CP5220_Series.print_orientation: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_page_delay: 50
     print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_data: 1
     print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_height: 11.00
     print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_name:
     print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_size_type: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_size_unit: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_width: 8.50
     print.printer_HP_Color_LaserJet_CP5220_Series.print_plex_name:
     print.printer_HP_Color_LaserJet_CP5220_Series.print_resolution: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_resolution_name:
     print.printer_HP_Color_LaserJet_CP5220_Series.print_reversed: false
     print.printer_HP_Color_LaserJet_CP5220_Series.print_scaling: 1.00
     print.printer_HP_Color_LaserJet_CP5220_Series.print_shrink_to_fit: true
     print.printer_HP_Color_LaserJet_CP5220_Series.print_to_file: false
     print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_bottom: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_left: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_right: 0
     print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: Parallels Display Adapter (WDDM)
     Vendor ID: 0x1ab8
     Device ID: 0x4005
     Adapter RAM: Unknown
     Adapter Drivers: prl_umdd prl_umdd10
     Driver Version: 10.2.28956.0
     Driver Date: 3-26-2015
     Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues.
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Blocked for your graphics card because of unresolved driver issues.
     GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
piratejoe
piratejoe Question owner
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I also get this message on one of the launch screens, but it displays while the program is downloading messages and the program works fine -- I just get two launch screens like I launched the program twice. I click OK and the error message goes away.

"The account joepalazzo@bellsouth.net is being processed. Please wait until processing is complete to get messages."

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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I suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window only

piratejoe
piratejoe Question owner
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I would swear to you that I have at least tried that solution twice without success, but I did it again and it worked. The only conclusion I have is that I did the procedure in reverse order or that I closed the wrong window with the "X" first. However, it seems to be working now and I want to thank you for your help very much -- this was one of those . . .

paminala
paminala
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Chosen Solution

Wayne Mery said

I suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window only

ok, I would LOVE to try this but if I close one window (with the 'x') the other one closes too. How am I supposed to access the 'file' menu when the program is closed?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

paminala said

Wayne Mery said
I suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window only

ok, I would LOVE to try this but if I close one window (with the 'x') the other one closes too. How am I supposed to access the 'file' menu when the program is closed?

This does not make sense to me. Please tell us... 1. Is your problem gone? 2. If it is not gone, does starting Thunderbird in safe mode help https://support.mozilla.org/en-US/kb/safe-mode ??