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Can't open Thunderbird, get crash message.

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by Wayne Mery

jamiehooper
jamiehooper
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I am unable to open Thunderbird. I get the error dialogue box, "We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report". I have restarted my computer and attempted to restart always with the same result, and checked the box to send the info.

Windows 8, I can right-click on the TBird icon and successfully open the Address Book and Send A Message, but not open the program at all to see my mail.

I am unable to open Thunderbird. I get the error dialogue box, "We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report". I have restarted my computer and attempted to restart always with the same result, and checked the box to send the info. Windows 8, I can right-click on the TBird icon and successfully open the Address Book and Send A Message, but not open the program at all to see my mail.

All Replies (2)

christ1
christ1
  • Top 25 Contributor
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Can you start Thunderbird in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Also, please post your crash ID https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports