cannot send attachment
I have 2 pcs running windows 10, On one I can send emails with attachments on the other I cant. I have tried reinstalling windows and deleting global-messages-db.sqlite.
Application Basics
Name: Thunderbird Version: 38.5.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151228123010 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions
Lightning, 4.0.5.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.5.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: ce67fbb6-77da-459a-93da-5fa7ed0d850
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1453573249
places.history.expiration.transient_current_max_pages: 104858
Graphics
Adapter Description: AMD Radeon HD 6700 Series
Vendor ID: 0x1002
Device ID: 0x68ba
Adapter RAM: 1024
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.201.1151.1008
Driver Date: 11-4-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS Util
3.19.2.1
3.19.2.1
NSS SSL
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS S/MIME
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
Chosen solution
I have increased timeout in Thunderbird which appears to which has resolved the issue. Obvious solution when you consider the error message.
Read this answer in context 👍 1All Replies (19)
I have also tried reinstalling Thunderbird
On one I can send emails with attachments on the other I cant.
What prevents you from sending attachments?
Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.
Error Console message: Timestamp: 26/01/2016 4:22:30 Error: uncaught exception: 2147746065 Timestamp: 26/01/2016 4:24:31 Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://aus4.mozilla.org/update/3/Thunderbird/38.5.1/20151228123010/WINNT_x86-msvc/en-US/release/Windows_NT%2010.0.0.0%20(x64)/default/default/update.xml Line: 0
As Google are behind the push to kill SHA-1 I wonder why their site would be still using it.
On the other hand, so you have an anti virus that scans mail. perhaps it is acting as a proxy and it is what is using sha-1 Avira and AVG act as proxies that I know of.
I tried turning off the antivirus and it didn't help.
I suggest you ask google why they would be using a SHA-1 certificate.
I can use Windows Mail to send attachments so I assume it is not a google problem.
why? Windows mail has not disabled sha-1
Windows mail has not disabled sha-1
Neither has Thunderbird 38. It's only a warning at this time, and this will not prevent Thunderbird from connecting to the server. In other words, SHA-1 support has been deprecated, but not (yet) removed.
According to your Troubleshooting Information there are two Gmail accounts. Does the problem happen for both of them?
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
Yes this does happen in both accounts. Started Windows in Safe with networking and the Thunderbird in safe and the result was the same. IE Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.
TB is now not sending attachments on my other pc now- Windows Mail is! Did a Revo uninstall and deleted Profile and installed TB 37.1. Still cannot send with attachments. I think I am going to give up.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out.
The error message suggests you cannot send message at all. Is that the case, or is the problem only when sending a message with an attachment?
Can send emails but not with attachments. Just found out that I cant forward emails. I receive the same error message.
Chosen Solution
I have increased timeout in Thunderbird which appears to which has resolved the issue. Obvious solution when you consider the error message.
Modified by valtel
So what is making your connection so slow... seriously. Millions of Thunderbird users. Many many using gmail and your having issues. Changing the timeout hides the problem, it does not fix it.
I agree it is a fudge! All I do know is that Windows Mail uploads a lot faster than TB. As I see it it is a problem with TB's compatability with Windows 10 and not Google. Probably something changed with one of the Windows 10 updates. I suspect Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3124263) which installed on 16 Jan. I wonder why Windows Mail isnt effected!
Modified by valtel
Had the same problem: TB 45.1.0 Windows 10 Home
All of a sudden and for no apparent reason, TB wouldn't send emails with attachments and kept timing out. After reading through several pages on different forums and trying a ton of solutions without any success, I finally nailed it down to my gigabit switch from Deltaco - Model LAN-1005.
Unplugged power cord - waited 10 sec. and plugged it back in. Voila! Thunderbird is lightning fast again and is spitting out emails with "any" sized attachments (haven't tried 10mb+). Something is really messed up with that switch. I'm gonna beat it so bad once I get my hands on a new one.
Hope this helps.
Unfortunately this doesnt help me. I did a clean install on Win 10 and still have the same issue. I now use Windows mail and periodically try the latest Thunderbird update in the hope that something is resolved but so far without success.
valtel said
Unfortunately this doesnt help me. I did a clean install on Win 10 and still have the same issue. I now use Windows mail and periodically try the latest Thunderbird update in the hope that something is resolved but so far without success.
I hope you mean the mail app in Windows 10. Windows live mail is going end of life soonish as I understand it. But enough here, spamming everyone participating in this thread, you have your own topic, where you posted identical information. https://support.mozilla.org/en-US/questions/1106258