We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

emails download from the server but 10 minutes later they are gone

more options

My emails download from the server and then 10 minutes later they are gone, nowhere to be found. Why?

My emails download from the server and then 10 minutes later they are gone, nowhere to be found. Why?

Chosen solution

Matt! Thanks for the help. A device was set to pop3 pulling emails. I reset the password and that was the cure.

You rock - Thanks

Read this answer in context 👍 0

All Replies (2)

more options

Are you using IMAP? It sounds like on the second synchronization (at 10 minute intervals) Thunderbird is not connecting to the server.

Do you have an email scanner in your anti virus program? What happens if you turn it off.

more options

Chosen Solution

Matt! Thanks for the help. A device was set to pop3 pulling emails. I reset the password and that was the cure.

You rock - Thanks