Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Address book contact pane shows partial or incorrect contact info

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

showhost
showhost
more options

Hi..

An running V 45.1.1 on Win 10 machine. In my addressbook, when I simply select (NOT double-click on) a name in my personal contact list, the contact window below the list, is supposed to show the info about that selected person i.e. (phone #s, address, person info, URLs, etc.). However... MY contact pane is now totally erratic and sometimes shows SOME of that info (usually just Display Name and e-mail addy only) but more often it shows all the info of a completely different person in my contact list (frequently the info of the contact just above or below it!).

Fortunately, if i double-click the contact, the individual's info window opens showing the ACTUAL and CORRECT info for that person. But something is completely glitchy with the display function of the contact pane as it relates to the list of contacts directly above it.

Anybody??

Hi.. An running V 45.1.1 on Win 10 machine. In my addressbook, when I simply select (NOT double-click on) a name in my personal contact list, the contact window below the list, is supposed to show the info about that selected person i.e. (phone #s, address, person info, URLs, etc.). However... MY contact pane is now totally erratic and sometimes shows SOME of that info (usually just Display Name and e-mail addy only) but more often it shows all the info of a completely different person in my contact list (frequently the info of the contact just above or below it!). Fortunately, if i double-click the contact, the individual's info window opens showing the ACTUAL and CORRECT info for that person. But something is completely glitchy with the display function of the contact pane as it relates to the list of contacts directly above it. Anybody??

Modified by showhost

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.