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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

KatieUHYUS
KatieUHYUS
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I am working with a user who went to start her firefox this morning and received a crash report with this error UUID: 

2d977146-3841-4daa-932f-bf8d52160728

I attempted to uninstall and reinstall firefox. To remove the firefox profile via the firefox.exe -P run command. There are no plug-ins. The version of firefox is 47.0.1. All drivers are updated. All malware and anti-virus scans came back clean. The crash occurs even when attempting to start in safemode.

Any help at this point would be greatly appreciated.

Hardware/software: Lenovo T540 Windows 7 Firefox 47.0.1

I am working with a user who went to start her firefox this morning and received a crash report with this error UUID: 2d977146-3841-4daa-932f-bf8d52160728 I attempted to uninstall and reinstall firefox. To remove the firefox profile via the firefox.exe -P run command. There are no plug-ins. The version of firefox is 47.0.1. All drivers are updated. All malware and anti-virus scans came back clean. The crash occurs even when attempting to start in safemode. Any help at this point would be greatly appreciated. Hardware/software: Lenovo T540 Windows 7 Firefox 47.0.1

All Replies (1)

FredMcD
FredMcD
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2d977146-3841-4daa-932f-bf8d52160728

Signature: nsObserverService::AddObserver

Product Firefox Version 47.0.1 Build ID 20160705164658 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

rooksdol.dll = Rapport

rooksbas.DLL = Windows

RapportTanzanEx470.DLL

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

qipcap.dll = Websense Data Endpoint

Update / disable Rapport and Websense.