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Firefox crashes during shutdown

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

PeterConway
PeterConway
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Firefox crashes during shutdown and is very slow to start up. Sometimes it hangs. Same problem occurs in safe mode. Tried "no hardware acceleration" but problem persists. Tried Firefox refresh but problem persists. Would like to prevent the shutdown crash and speed up the overall performance.

Firefox crashes during shutdown and is very slow to start up. Sometimes it hangs. Same problem occurs in safe mode. Tried "no hardware acceleration" but problem persists. Tried Firefox refresh but problem persists. Would like to prevent the shutdown crash and speed up the overall performance.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

PeterConway
PeterConway Question owner
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bp-d0b52dac-8d42-4fbc-92d3-10be52170129 29-Jan-17 16:22 bp-8a6d100b-f0fc-430f-a45e-c9c4e2170129 29-Jan-17 16:16 bp-8f91357f-8809-454a-8544-3209c2170129 29-Jan-17 16:14 bp-90cc7637-c70c-405a-bece-470dc2170129 29-Jan-17 16:11 bp-3faf2a51-d26d-409b-a326-90cb22170129 29-Jan-17 16:08

FredMcD
FredMcD
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Signature: shutdownhang | NtQueryAttributesFile

This means that something in Firefox is not closing properly.

The crash report does not show what the problem is.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?