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EMAIL ACCOUNT IS LOCKED, CANNOT ADD OR DELETE FOLDERS WITHIN

  • 6 replies
  • 4 have this problem
  • 4 views
  • Last reply by AJWARREN

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I have two email accounts in TB. Next to each a small lock appears. I cannot add or delete folders in the account. How do I unlock?

I have two email accounts in TB. Next to each a small lock appears. I cannot add or delete folders in the account. How do I unlock?

Chosen solution

Is this an IMAP account? Go to File-Subscribe Is the new folder there? If so subscribe to it.

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All Replies (6)

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The lock indicates the account uses a secure connection. It would have been there since you add the account to Thunderbird. What is keeping you from adding a folder

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Thanks but answer is incomplete. What is keeping me from adding the folder is what?

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That is the question for you. What are you doing? What is not working?

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Ah, sorry. I go to create new folder and enter the name of the new folder. When I close the command the folder does not appear in the list.

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Chosen Solution

Is this an IMAP account? Go to File-Subscribe Is the new folder there? If so subscribe to it.

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That solved the problem. Many Thanks!