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Firefox is crashing everytime when I open it. Uninstalling and Reinstalling isn't helping either.

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  • Last reply by FredMcD

vijaygv
vijaygv
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Crash report below. AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 AddonsShouldHaveBlockedE10s: 1 BuildID: 20170504105526 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1495699470 Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1494915371 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x162bFP(D00-L1000-W00000000-T010) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 767335 StackTraces: {"crash_info":{"address":"0x7fffa03c9dda","crashing_thread":0,"type":"EXC_SOFTWARE / SIGABRT"},"main_module":0,"modules":[{"base_addr":"0x10c5cb000","code_id":"id","debug_file":"firefox","debug_id":"89C9648B089034C28BDE89099D9CFE5B0","end_addr":"0x10c5cd000","filename":"firefox","version":""},

Crash report below. AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 AddonsShouldHaveBlockedE10s: 1 BuildID: 20170504105526 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1495699470 Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1494915371 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x162bFP(D00-L1000-W00000000-T010) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 767335 StackTraces: {"crash_info":{"address":"0x7fffa03c9dda","crashing_thread":0,"type":"EXC_SOFTWARE / SIGABRT"},"main_module":0,"modules":[{"base_addr":"0x10c5cb000","code_id":"id","debug_file":"firefox","debug_id":"89C9648B089034C28BDE89099D9CFE5B0","end_addr":"0x10c5cd000","filename":"firefox","version":""},

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FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box.