Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hi, all my email history just disappeared, can you help? thom35@bigpond.net.au Thank you

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Onno Ekker

Thomsons
Thomsons
more options

I had been working in email today, i went out and back in, and nothing is there now - it wants me to create a new account. No emails, no folders. i sent myself a test email and it appeared. Is it possible to recover my emails? Thank you

I had been working in email today, i went out and back in, and nothing is there now - it wants me to create a new account. No emails, no folders. i sent myself a test email and it appeared. Is it possible to recover my emails? Thank you

All Replies (2)

Thomsons
Thomsons Question owner
more options

The only thing I can think is that i ran CCleaner - I have used it for years without problem. May be it deleted all my email files?

Onno Ekker
Onno Ekker
more options

This is indeed caused by CCleaner, see here: https://forum.piriform.com/index.php?showtopic=48428&p=284171

You're messages are probably still there, only your settings are wrong. I'm not sure how you can solve this, if you don't have a backup though...