When firefox downloads a link, if that link has a video file that is to automatically open, firefox crashes.
I go to the webpage, it automatically starts the video and within seconds the following Firefox error pops up (see below) then when I then chose the option to close the program, I get an error that says Gah! Your tab just crashed. When I chose "Restore this tab". It crashes again. Email me for 2 screen shots. They would not attach. The following is the report:
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_2860 Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_F1_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2860 Additional Information 2: 28605bf129eae9f50ee1e8c98ff36988 Additional Information 3: 6c3e Additional Information 4: 6c3eaa9ca3e8e907a6d154056db91486
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C:\Windows\system32\en-US\erofflps.txt
Modified by NoahSUMO
All Replies (18)
Hello? I'm still crashing in Firefox
Just went to About:crashes but nothing is there
Ok this time, with the new install of Firefox, please start the program with the Profile Manager.
I am suspicious of your Norton Antivirus Toolbar and any addons in the current profile that might not be compatible with the new version. Since Firefox 45 there have been many compatibility and security updates.
Profile Manager - Create, remove or switch Firefox profiles - but in this case, start the program with the Profile Manager, and select to create a new profile.
If it does not crash after creating a new profile, it has to do with the profile. Run a few different malware scanners https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-m...
It looks like your Firefox profile needed a big tune up, thanks for bearing with us as we take you through all the steps to get it going again. What happens after you created the new profile and rand the malware scan?
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
"Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
OK not so happy here I have been working on this for the past 2 1/2 hours Still NOT working
I did every step that was asked I uninstalled Firefox, reinstalled it, refershed it Disabled Hardware Accelerations no hardware issues Updated all graphics (none to update) Set up new profile Did all the sage mode steps Checked for malware updated malware cleared cookies, cache Created new profiles everything in the steps you sent me But still crashes. Looks like I need to go back to IE unless you could remedy this asap. And that will really be aggravating, since I have been using firefox for a few years I have everything set up in my book marks here... VERY frustrating
I could share the the following 2 errors through about:crash appeared today after I uninstalled and reinstalled Firefox.
Report ID Date Crashed a67b65b5-51a0-4b4a-9598-60a70e30b52a 9/7/2017 12:01 PM f5a1c326-eecd-4e3a-a501-6d89cbb44d92 9/7/2017 12:01 PM
I just clicked on them to submitting
Maybe a phone call with tech support would be more beneifcial as opposed to all this typing back and forth
-Mark 630.325.7373 Available today until 4PM US Central Time Available Friday 9am-12:30 US Central Time
There is no phone support.
Please post any new crash reports. (bp-)
I posted new crash reports earlier: bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 9/7/2017 12:57 PM bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907 9/7/2017 12:57 PM
bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907
Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 20 related bug reports
mbae64.dll = Malwarebytes Anti-Exploit
dlumd11.dll = DisplayLink Core Software = DisplayLink Corp
Update all programs on the computer, like DisplayLink.
Update Malwarebytes. If the problem continues, disable it. Note: Malwarebytes has been causing problems of late.
Display link is updated Disabled Malwarebytes restarted computer, this did nothing still have issues of firefox crashing
here is the error report:
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_09cd Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_E8_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 09cd Additional Information 2: 09cd62e8fa7cb9e193fda2a7fc4c0e09 Additional Information 3: 08b5 Additional Information 4: 08b51531f669b99df73522466b34f8f4
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
this error "appcrash" just came up the .exe file is different than other one
Problem signature:
Problem Event Name: APPCRASH Application Name: mbam.exe Application Version: 3.0.0.1169 Application Timestamp: 599723f1 Fault Module Name: Qt5Core.dll Fault Module Version: 5.6.2.0 Fault Module Timestamp: 594d4411 Exception Code: c0000005 Exception Offset: 001a9fd6 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: 5f25 Additional Information 4: 5f2531ae070278f893fa99352dadd49e
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I disabled Malware, infact uninstalled it from y system, but the following error came up when I open a search in Firefox: Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_277a Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_E8_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 277a Additional Information 2: 277af82633dd5ab2dc2f1241bf5c1498 Additional Information 3: 8cd5 Additional Information 4: 8cd5e4e10880dc4f65b5c5456780efa1
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Let’s do a full clean re-install;
Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
ok I'll be able to start this in about 15 minutes thanks
So I went through all the steps of the clean reinstall and still had the issues. As I had mentioned earlier, I work with 3 monitors and have for some time, so I tried with all 3 monitors, then 2 and then just the monitor attached to my laptop and the issue still happens
I did try it in safe mode, but could only test the 1 monitor attached to the laptop and it did not crash.
There are no new errors in the about:crashes report file
The websites I went to were; I searched irma path, then clicked on the see video of one of the videos and it came up immediately. Another website which crashed had not visible videos, but crashed within seconds was: How to Temporarily Disable Malwarebytes | It Still Works | Giving Old ... itstillworks.com › Software Here's that link https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=14&cad=rja&uact=8&ved=0ahUKEwj_5NfDh5bWAhUK_IMKHdEOCzUQFghtMA0&url=http%3A%2F%2Fitstillworks.com%2Ftemporarily-disable-malwarebytes-12264794.html&usg=AFQjCNHTn3CGKrbKqU_Mqi7aiEg7ruNJww
as an FYI:I have a meeting at 1pm CT at a client site, so I will not be able to test anything else until tonight or tomorrow -Mark
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
Type about:profiles<enter> in the address bar.
Sorry to bother, there were some recent grumblings of crashes caused by antiviruses from the conversion of 32bit to 64bit versions of Firefox, can you confirm your current versions. Do you still have the Norton Toolbar enabled?
Notes: ? Bug 1268470 - crash in klsihk64.dll (Kaspersky security DLL) Windows 8 only, ? Bug 1347867 - crash in CrashReporter::OOPInit (Quick Heal antivirus DLL)
Modified by guigs
Guigs: I'm going to try what FredMcd posted on 9.8 @ 12:03
To answer your questions Firefox Version 55.0.3 (64bit) Norton Version 22.10.1.10 I do not use Norton Toolbar is NOT enable, never has been
If this does not work, I'm going to Google Chrome and no more Firefox nor recommendations, this has been lasting way too long and taking up way too much of my time. I'm a recruiter, when I am not up and running or on the phone, I am not making money. All this back and forth is costing me money.
None of what I was recommend to do works Created new profile, deleted old file Opened new profile without moving old folders into it, tested viewing a video and it crashed again
How disappointing.