Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i cant remember my password and the e-mail gets returned

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by guigs

playladyblue
playladyblue
more options

im trying to log back into my firefox account but i cant remember the account password. i clicked the forgot password link. and i enter the e-mail i use and click submit. but it keeps saying my e-mail was returned. i checked my yahoo account and loged in just fine. ps i had just upgraded to windows 10 pro 64bit

im trying to log back into my firefox account but i cant remember the account password. i clicked the forgot password link. and i enter the e-mail i use and click submit. but it keeps saying my e-mail was returned. i checked my yahoo account and loged in just fine. ps i had just upgraded to windows 10 pro 64bit

All Replies (1)

guigs
guigs
more options

Hi playladyblue,

I understand that the email to sign in was bounced back. I have seen two other yahoo email users with this issue. In order to further investigate can you please verify the following information:

1. Create a backup of the current profile http://mzl.la/1xKrFsk 2. Wait a day before you request a new reset password link 3. Please make sure that this email address has not been blacklisted: accounts@firefox.com with these instructions: https://help.yahoo.com/kb/SLN16025.html