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Firefox crashes

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by mjbaker1

mjbaker1
mjbaker1
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Crash ID: bp-8aff8317-7d00-48c1-a689-4f9cc1170927

I am unable to even open firefox and it says crashed each time. Above is the Crash ID

Crash ID: bp-8aff8317-7d00-48c1-a689-4f9cc1170927 I am unable to even open firefox and it says crashed each time. Above is the Crash ID

Chosen solution

hi mjbaker1, unfortunately this crash will be caused by the webroot security software on your system. in firefox 56 (due to be released tomorrow) we'll have a workaround for that... or you can already try updating to firefox beta: https://www.mozilla.org/firefox/channel/desktop/

Read this answer in context 👍 2

All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi mjbaker1, unfortunately this crash will be caused by the webroot security software on your system. in firefox 56 (due to be released tomorrow) we'll have a workaround for that... or you can already try updating to firefox beta: https://www.mozilla.org/firefox/channel/desktop/

mjbaker1
mjbaker1 Question owner
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Thank you for the update Philipp