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assembling message, message failed

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  • 2 have this problem
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  • Last reply by Matt

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Running Windows 7, Thunderbird 52.3.0 and Symantec Small office of 11ppl, this person has been having trouble sending emails to existing ppl via Thunderbird. She creates a message and press send, the assembling message information appears on the bottom left o the program...then a pop up says "Sending of the message failed."

Please advise

Running Windows 7, Thunderbird 52.3.0 and Symantec Small office of 11ppl, this person has been having trouble sending emails to existing ppl via Thunderbird. She creates a message and press send, the assembling message information appears on the bottom left o the program...then a pop up says "Sending of the message failed." Please advise

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Interesting you mention Symantec. My guess is the users temp folder is a disaster area and therefore file access is slowed. so when the anti virus tries to scan the new temp file it locks it and takes to long so the send turns into a mess. Create an exception in the anti virus product for nstmp.htm in the temp folder.

We also recommend that the mail and imap mail folders in Thunderbird be exempted from any scanning while Thunderbird is active. The only contents of those folders are text versions of emails so they are non executable, but the files can be very large, resulting in contention issues between the ant virus and Thunderbird. Likewise the global-messages-db.sqlite should also be excluded from scanning. It is a large database file and as such is updated very frequently and is also very large. Again not a good file for invasive software like anti virus programs to be sniffing around all the time.