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Frequent crashes on startup, but the error message is from Windows, not from Firefox's crash reporter

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  • Last reply by FredMcD

unraveler300
unraveler300
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Lately, my latest version of Firefox has been crashing on startup at random and quite frequently. The odd thing is that everytime it crashes on startup, the error message that pops up afterwards is from Windows, never from Firefox's crash reporter. Here's the most recent error report that I got, as seen from event viewer:

Faulting application name: firefox.exe, version: 56.0.2.6506, time stamp: 0x59ef803e Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x761d70a9 Faulting process id: 0xca8 Faulting application start time: 0x01d35142349e39ef Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 72d99760-bd35-11e7-bd5c-902b34577478

I tried looking it up in other places, and I find it to be a common initialization error. However, the error message that popped out when the crash happened did mention "StackHash" or something as the faulting module, but it is listed as "unknown" in the Event Viewer. Then what is the real culprit behind this error?

Lately, my latest version of Firefox has been crashing on startup at random and quite frequently. The odd thing is that everytime it crashes on startup, the error message that pops up afterwards is from Windows, never from Firefox's crash reporter. Here's the most recent error report that I got, as seen from event viewer: Faulting application name: firefox.exe, version: 56.0.2.6506, time stamp: 0x59ef803e Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x761d70a9 Faulting process id: 0xca8 Faulting application start time: 0x01d35142349e39ef Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 72d99760-bd35-11e7-bd5c-902b34577478 I tried looking it up in other places, and I find it to be a common initialization error. However, the error message that popped out when the crash happened did mention "StackHash" or something as the faulting module, but it is listed as "unknown" in the Event Viewer. Then what is the real culprit behind this error?

All Replies (1)

FredMcD
FredMcD
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia