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cant download attachments in hotmail/outlook

  • 1 reply
  • 3 have this problem
  • 8 views
  • Last reply by Shadow110

hassanmo
hassanmo
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Hello, I am no longer able to download attachments from hotmail/outlook. This occurs on my MAC as well as my PC. I did a refresh of Firefox and it fixed another problem ( I couldnt view attachments in the preview pane but now I can) but I still cant directly download files. I now have to download through the preview pane. Everything works if I use IE. Ive searched for hours looking for a fix, none yet. My firefox is fully updated and I cleared my cache. Thank you for your help.

Hello, I am no longer able to download attachments from hotmail/outlook. This occurs on my MAC as well as my PC. I did a refresh of Firefox and it fixed another problem ( I couldnt view attachments in the preview pane but now I can) but I still cant directly download files. I now have to download through the preview pane. Everything works if I use IE. Ive searched for hours looking for a fix, none yet. My firefox is fully updated and I cleared my cache. Thank you for your help.

All Replies (1)

Shadow110
Shadow110
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Please consider turning on send info to Mozilla before posting a question. This helps us help you.

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

Reinstall using the Full Version Installer Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.