Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When is a fix for watching YouTube videos coming?

more options

Since the latest update of Firefox, it is impossible to watch YouTube Video most of the time. The sound for the video plays, but the video locks up or becomes unsynced with the audio. Everything plays fine with Chrome or Internet Explorer. Are you folks aware of this issue?

Since the latest update of Firefox, it is impossible to watch YouTube Video most of the time. The sound for the video plays, but the video locks up or becomes unsynced with the audio. Everything plays fine with Chrome or Internet Explorer. Are you folks aware of this issue?

Chosen solution

Open the Firefox settings, disable "Use recommended performance settings" and uncheck "Use hardware acceleration when available".

Try playing videos on Youtube again. If it is still not working properly, you can give this extension a try: https://addons.mozilla.org/addon/h264ify/ (install it and activate its two options from the Firefox add-ons manager).

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Open the Firefox settings, disable "Use recommended performance settings" and uncheck "Use hardware acceleration when available".

Try playing videos on Youtube again. If it is still not working properly, you can give this extension a try: https://addons.mozilla.org/addon/h264ify/ (install it and activate its two options from the Firefox add-ons manager).

Modified by user1417281