We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Outlook.live non-responsive, can see inbox but cannot open emails, switch to another mail folder or access settings.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Shadow110

Draxium
Draxium
more options

Since the upgrade to firefox quantum Outlook.live will allow me to login, however after loading my main inbox view it is unresponsive. I can not open any email. Clicking on another mail folder such as junk email show that folder selected but does not change the emails displayed (i.e. the emails are still the ones from the main inbox) selecting the search mail and people field does not allow me to type anything or search. I cannot compose a new email. The settings gear opens its pull down selection however selecting any of the options does nothing. the grid button loads empty views for Calendar, people, and tasks. But will open a new window for onedrive and other programs which do function. I have cleared my cookies, and cache, as well as started firefox in safe mode with the same issue.

This issue does not occur in Google chrome.

Since the upgrade to firefox quantum Outlook.live will allow me to login, however after loading my main inbox view it is unresponsive. I can not open any email. Clicking on another mail folder such as junk email show that folder selected but does not change the emails displayed (i.e. the emails are still the ones from the main inbox) selecting the search mail and people field does not allow me to type anything or search. I cannot compose a new email. The settings gear opens its pull down selection however selecting any of the options does nothing. the grid button loads empty views for Calendar, people, and tasks. But will open a new window for onedrive and other programs which do function. I have cleared my cookies, and cache, as well as started firefox in safe mode with the same issue. This issue does not occur in Google chrome.

Modified by Draxium

All Replies (2)

Draxium
Draxium Question owner
more options

Strangely this issue has been sporadic over the past few weeks. No changes have been made within firefox regarding my current addons however I experienced several days where Outlook.live would work fine, then several days when it was back and today Outlook.live is responding again.

Shadow110
Shadow110
more options

Could be with last round of MS Updates and Firefox near the same time. There also was a issue with the previous update and fixed this time. It actually borked 1000's of cpu's. Also there where issues with Avast and Firefox not playing nice.

Test for a few days.

Keep Your Video Card Drivers updated always. and save the installer. Never know when stops supporting your card., Should save 2 newest and 1 before.

No idea if got updated or not. Flash Player Version: 28.0.0.126 Current Version | released 2 days ago https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance