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I can't update my wordpress site in firefox. All edits revert back.

  • 6 replies
  • 2 have this problem
  • 22 views
  • Last reply by jameswight

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This started happening yesterday. I have been working on a Wordpress site for over a month now. Yesterday, I tried to edit a page and add a picture but I noticed something was weird because when I went to save (which usually closes the popup), It wouldn't close. I had to manually close the box and when I pressed update, the page reverted back to before the edit, showing no changes. I have tried this on different pages and it's all the same outcome.

Help!

This started happening yesterday. I have been working on a Wordpress site for over a month now. Yesterday, I tried to edit a page and add a picture but I noticed something was weird because when I went to save (which usually closes the popup), It wouldn't close. I had to manually close the box and when I pressed update, the page reverted back to before the edit, showing no changes. I have tried this on different pages and it's all the same outcome. Help!

Chosen solution

I figured it out. It was my external display. For some reason it interferes with the WordPress editing process, especially the pop-up windows.

I was using the mini display port to hook up my external monitor to my mac laptop.

MYSTERY SOLVED.

Thanks to everyone for submitting possible solutions.

Read this answer in context 👍 0

All Replies (6)

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Please update to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

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Thanks for the quick reply. Unfortunately, it didn't work.

I tried different browsers as well and to no avail, so I don't think it's even a FF issue.

Thanks again.

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Check your website code : W3C.org Who make the rules for web code.

HTML https://validator.w3.org/ CSS https://jigsaw.w3.org/css-validator/

and https://validator.w3.org/i18n-checker/ and http://mobile.css-validator.org/

Please let us know if this solved your issue or if need further assistance.

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Sometimes when the back end changes, your browser retains an old script file in cache or an old cookie value and the mismatch causes problems. So if you haven't already...

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Command+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of option/alt.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

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Chosen Solution

I figured it out. It was my external display. For some reason it interferes with the WordPress editing process, especially the pop-up windows.

I was using the mini display port to hook up my external monitor to my mac laptop.

MYSTERY SOLVED.

Thanks to everyone for submitting possible solutions.