Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

on netflix,or amazon etc. about every 30 seconds my streaming will stop once i move the pointer it will start up again How do i fix

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by Madasan

more options

The picture is still there but fuzzy and the sound stops

The picture is still there but fuzzy and the sound stops

All Replies (1)

more options

Hi k.greene74,

Can you please check out the article and see if the instructions there help? https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Let me know if it doesn't work!