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Firefox won't close, can't reopen, after using browser a couple of times

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by FredMcD

cw2bigbob
cw2bigbob
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After I use Firefox 2 or 3 times after turning on computer, when I go to close it, it doesn't close and I can't reopen it and gain access to the browser. Nor can I jump from my e-mail program (Incredimail) to Firefox through links to web sites.

After I use Firefox 2 or 3 times after turning on computer, when I go to close it, it doesn't close and I can't reopen it and gain access to the browser. Nor can I jump from my e-mail program (Incredimail) to Firefox through links to web sites.

All Replies (2)

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.2.5.196 Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director
http://get.adobe.com/shockwave/

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD

FredMcD
FredMcD
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cw2bigbob said

After I use Firefox 2 or 3 times after turning on computer, when I go to close it, it doesn't close and I can't reopen it and gain access to the browser. Nor can I jump from my e-mail program (Incredimail) to Firefox through links to web sites.

About how long is Firefox running before the problem shows up?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link has a program that can crash Firefox.