Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can not initiate a download of anything other than a picture.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Shadow110

more options

I recentely reformatted my pc with windows 10 and installed a new SSD. I had everything going this morning> I installed steam, firefox and adobe photoshop by downloading from their respective sites. I have since turned off the pc and turned it back on later but now i can not download any programs. If i try to save a picture it will go right through but not a program.

I recentely reformatted my pc with windows 10 and installed a new SSD. I had everything going this morning> I installed steam, firefox and adobe photoshop by downloading from their respective sites. I have since turned off the pc and turned it back on later but now i can not download any programs. If i try to save a picture it will go right through but not a program.

All Replies (1)

more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.3 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.