Problem retrieving email: "The RETR command did not succeed" .. "messages are counted from 1"
I checked email (POP) and there had been a reset of who knows what and Thunderbird decided to download all 100K messages from my pop server again (yeah, I know I should clean them more frequently). This is fine, Thunderbird has done this to me enough in the past I know how to deal with it.
The problem this time is that I am now getting an error message:
Error with account ....<my acct>...
The RETR command did not succeed. Error retrieving a message. Mail server ...<my server>... responded: messages are counted from 1
My mail server is Network Solutions. The error is due to the "RETR 0" command Thunderbird issued as verified with Wireshark. I've removed popstate.dat, removed .msf files and repaird the folders, no luck. Thunderbird is only doing this for this email account. I can still retrieve email for other accounts I have set up.
Chosen solution
Have you contacted Network solutions and had then "refresh" your account.
The only reference I can find was a Eudora user is 2014 with the exact same issue after increasing their storage with, you guessed it, network solutions.
https://groups.google.com/forum/#!topic/comp.mail.eudora.ms-windows/Emx5LD9xhkU
Read this answer in context 👍 0All Replies (7)
I tried one more time and that seemed to do it.
1. Stop Thunderbird 2. Remove popstate.dat 3. Removed all msf files 4. Restarted Thunderbird 5. Selected each mailbox, 1 at a time to rebuild the msf file 6. Did a get mail
and it seemed to work.
< THIS DID NOT WORK>
Modified by jds@sutters.com
This actually only worked a little bit. Of the 89,000 or so messages, only a few hundred were downloaded and then Thunderbird came back with the same response as the initial complaint and subsequently continues to do so. Very odd.
I have added a trace from wireshark. OK, I guess that's not going to happen, I can only upload images. I have the dump available if anyone can help.
Still no luck.
I reduced the number of message in my inbox to about 40K in case 80k was too many but had the same result.
I set up a fresh Win7 system and tried there as well with the same result. I can download about 1000 messages and then get the same RETR 0 command and the same error message.
From https://support.mozilla.org/en-US/questions/1222309
jds@sutters.com said
For some reason Thunderbird is issuing a "RETR 0" command which the server says is invalid. I've tried setting up new profiles on the same machine, on new/freshly built machines (Win7) with no luck, no change. This is account I've been using for years. I have wireshark dumps of the POP3 session if that would help.
Chosen Solution
Have you contacted Network solutions and had then "refresh" your account.
The only reference I can find was a Eudora user is 2014 with the exact same issue after increasing their storage with, you guessed it, network solutions.
https://groups.google.com/forum/#!topic/comp.mail.eudora.ms-windows/Emx5LD9xhkU
I did indeed file a ticket with network solutions last week. They got back to me today saying that had "refreshed the message order" which seems to have done the trick.
Sorry for the duplicate, I was afraid I'd given the impression that there was activity on the first message and that folks would assume it was being addressed.
Thanks
I did start a reply to you days ago, but life got in the way. Pleased to see it was not Thunderbird, we have enough bugs as it is.