Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Inbox displays messages, but I can't pick any of them.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by GVAK

GVAK
GVAK
more options

I've been downloading all of my email out of AOL to Tbird (via POP3 because I'm getting out of AOL). I've been moving a lot. Like 70,000+, and moving them to local folders. But when I logged in today, all of my email in the inbox is grayed out. I can't pick any of them to open, move, copy... nothing. I suppose they could be ones I've already moved to a local folder (haven't done a search yet), but what could cause this and how do I correct it?

I've been downloading all of my email out of AOL to Tbird (via POP3 because I'm getting out of AOL). I've been moving a lot. Like 70,000+, and moving them to local folders. But when I logged in today, all of my email in the inbox is grayed out. I can't pick any of them to open, move, copy... nothing. I suppose they could be ones I've already moved to a local folder (haven't done a search yet), but what could cause this and how do I correct it?

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

What happens if you start Thunderbird in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

GVAK
GVAK Question owner
more options

I tried to do a repair on the INBOX, but I couldn't. At that point I not only closed Tbird, but also powered down the computer and restarted. Once I powered back up and got back into Tbird, I could then do a repair and was able to access the inbox files. All of the moving must have confused Tbird! If that didn't work, I was going to exit Tbird, rename the offending INBOX.MSF file to INBOX.OLD and let Tbird rebuild the index upon relaunch. Luckily I didn't have to do that. Problem resolved! Thanks for being there Wayne!