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Thunderbird stops responding when downloading messages

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by sfhowes

Arica
Arica
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Running the latest Thunderbird on Windows 10. When downloading new messages or refreshing, the application freezes with the (Not Responding) error in the title bar for ~5 minutes before you can view the messages and work in Thunderbird again.

- There is no antivirus installed beside Windows Defender. - There is no excess of filters or folders. - Windows 10 was restarted in safe mode and so was Thunderbird with no results. - There is no delay when sending messages, only receiving.

The emails are pulled from a Google Suite account at UC Berkeley.

Running the latest Thunderbird on Windows 10. When downloading new messages or refreshing, the application freezes with the (Not Responding) error in the title bar for ~5 minutes before you can view the messages and work in Thunderbird again. - There is no antivirus installed beside Windows Defender. - There is no excess of filters or folders. - Windows 10 was restarted in safe mode and so was Thunderbird with no results. - There is no delay when sending messages, only receiving. The emails are pulled from a Google Suite account at UC Berkeley.

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
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There are several factors that cause slow performance, listed here:

https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

No. 5 suggests issues with the All Mail folder in gmail accounts. Does this apply to your case?