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Since update on 01/03/19 Cant send any documents from SAGE 50 Accounts Plus

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by Matt

jmelec2001
jmelec2001
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Hi,

Thunderbird did an automatic update on 01/03/19 At 11:00am

Since this update we cannot send any documents from Sage as an email attachement

It used to open Thunderbird and open a new message tab with the attached pdf document

I have spent hours checking and speaking with Sage, and have narrowed the problem down to Thunderbird its self

Any help/support will be greatly appreciated

Sam Jones

Hi, Thunderbird did an automatic update on 01/03/19 At 11:00am Since this update we cannot send any documents from Sage as an email attachement It used to open Thunderbird and open a new message tab with the attached pdf document I have spent hours checking and speaking with Sage, and have narrowed the problem down to Thunderbird its self Any help/support will be greatly appreciated Sam Jones

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/

OR download the installer from https://www.thunderbird.net/ and run it.

There is a known bug: Located a bug which is currently receiving much attention. It describes the issue you seem to be experiencing.

Assuming you are currently running Thunderbird version 60.5.2

If the above info on reinstalling Thunderbird 60.5.2 does not work for you then..... As this is an important thing which you are probably using a lot, I suggest you uninstall the Thunderbird program via Control Panel > Program and Features select Thunderbird and click on 'uninstall'.

Then download a fresh install for previous version and report back on whether this works ok.

Choose the appropriate version eg: Windows OS either win32 or win64. Note win32 will work on both 32bit and 64 bit computers.

then choose prefered language Download the file, run and install.

jmelec2001
jmelec2001 Question owner
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Thank you so much for your reply, i have tried all those things as you have said but i am still having the same problem, with all the different versions it still wont allow any email to be sent from Sage

Thank you again

Matt
Matt
  • Moderator
  • Top 10 Contributor
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jmelec2001 said

Thank you so much for your reply, i have tried all those things as you have said but i am still having the same problem, with all the different versions it still wont allow any email to be sent from Sage Thank you again

Perhaps you should post your issue in the bug report. The developers think they have it fixed with reinstalling from Thunderbird.net. If that is not working, please advise them.