We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After latest Windows 8.1 update, can't print.

  • 7 replies
  • 1 has this problem
  • 6 views
  • Last reply by harleyl51

harleyl51
harleyl51
more options

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.

All Replies (7)

brianasz
brianasz
more options

Hello,

Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

If so, and if it didn't work, Can you share your Firefox version?

Thanks!

harleyl51
harleyl51 Question owner
more options

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.

brianasz
brianasz
more options

Hello,

Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Let us know if that solved the issue.

harleyl51
harleyl51 Question owner
more options

Thank you but the problem still exists.

harleyl51
harleyl51 Question owner
more options

Anyone else have any thoughts? I can't even print to file or PDF.

brianasz
brianasz
more options

Hello again,

Try reinstalling the driver of your printer from the manufacturer's website.

And would be nice to have an screenshoot of the error in order to get more information / context.

harleyl51
harleyl51 Question owner
more options

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. Its called HUBRIS. Thanks for you help though.