Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot access profiles on network drive with Thunderbird >60.7.2

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

mathis.weber
mathis.weber
more options

Dear all,

we have a problem with all Thunderbird versions released after 60.7.2. We are storing our mail profiles on a network drive, which never was a problem before. After upgrading our clients to 60.8.0, the profile wasn´t loaded anymore. It was like using Thunderbird for the first time.

After downgrading to 60.7.2 everything was fine again. So I tried in the last months Thunderbird 60.8.0, 68.0, 68.1.2 and 68.2.0, but all had the same problem.

What´s the issue here? Honestly I don´t want to stuck on Thunderbird 60.7.2...

Regards Mathis

Dear all, we have a problem with all Thunderbird versions released after 60.7.2. We are storing our mail profiles on a network drive, which never was a problem before. After upgrading our clients to 60.8.0, the profile wasn´t loaded anymore. It was like using Thunderbird for the first time. After downgrading to 60.7.2 everything was fine again. So I tried in the last months Thunderbird 60.8.0, 68.0, 68.1.2 and 68.2.0, but all had the same problem. What´s the issue here? Honestly I don´t want to stuck on Thunderbird 60.7.2... Regards Mathis

All Replies (7)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

I am aware of only two reported issues

https://bugzilla.mozilla.org/show_bug.cgi?id=1512940 - Thunderbird hangs, if the last attachment comes from network share, and the network is broken

https://bugzilla.mozilla.org/show_bug.cgi?id=1512812 - Handling of mapped network drives in Windows changed in TB 60: Drive letter now resolved to UNC path for account directory prefs affecting profile

Exactly what device, and what protocol are you using?

mathis.weber
mathis.weber Question owner
more options

Wayne,

thanks for you reply. The client PC´s are all Windows 10 x64 Education, 1809 resp. 1903. The network drive is a simple SMB share hosted on a Windows Server 2019.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

mathis.weber said

I don´t want to stuck on Thunderbird 60.7.2...

I like that way of thinking.

mathis.weber said

The client PC´s are all Windows 10 x64 Education, 1809 resp. 1903. The network drive is a simple SMB share hosted on a Windows Server 2019.

WHich protocol specifically - SMB1, 2, 2.1, 3, 3.02, 3.1.1, etc?

mathis.weber
mathis.weber Question owner
more options
WHich protocol specifically - SMB1, 2, 2.1, 3, 3.02, 3.1.1, etc?

It´s 3.1.1

Modified by Wayne Mery

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Can you test a lower version - smb 3.0?

mathis.weber
mathis.weber Question owner
more options

Unfortunately, not.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

It would need to be a patch that landed in these checking ranges. Nothing jumps out at me, but I haven't done a thorough reading