Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Blackboard Collaborate Ultra in Firefox

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by McCoy

charles.townsend
charles.townsend
more options

I'm an instructor using Blackboard Collaborate Ultra for video conferencing. I've figured out how to share a new window. The students can see the videos, but can't hear them.

How do I share audio of videos with my students?

I'm an instructor using Blackboard Collaborate Ultra for video conferencing. I've figured out how to share a new window. The students can see the videos, but can't hear them. How do I share audio of videos with my students?

All Replies (3)

McCoy
McCoy
more options

Hello   charles.townsend,

Would you do this please (if you haven't already) :

When you're on the site in question, click on the padlock at the left side of the address bar.

Then click on the little black arrow on the dropdown (next to 'Connection') and then on "More Information".

Click on the 'Permissions" tab and scroll down to "Use the Microphone".
Uncheck "Use Default" and check "Allow".

Then close and restart the browser.

Any luck ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also try the tests for microphone and video camera on this website (see the the bar menu for the latter).

Modified by cor-el

McCoy
McCoy
more options

Some more information :

https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Audio_and_Video

And :

https://elearn.southampton.ac.uk/collaborate/resolveissues/

Modified by McCoy