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Trying to Open Firefox to contact Amazon.

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  • Last reply by cor-el

Clarence Kellam
Clarence Kellam
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Trying to contact Amazon to change a lost password. When I click on Firefox to get started, all that comes up is the Support Moz:lla page. I need to get into Amazon to select the proper Department or Area to help me. Thanks, Clarence Kellam


edited email from search/spam bots view as this is a public forum and nobody here does support by email.

Trying to contact Amazon to change a lost password. When I click on Firefox to get started, all that comes up is the Support Moz:lla page. I need to get into Amazon to select the proper Department or Area to help me. Thanks, Clarence Kellam edited email from search/spam bots view as this is a public forum and nobody here does support by email.

Modified by James

All Replies (2)

FredMcD
FredMcD
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Have you typed Amazon.com<enter> in the address bar?

cor-el
cor-el
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  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window