Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Connection to BT servers

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by AgnesRM

simon.bellamy
simon.bellamy
more options

Hi, I'm using Thunderbird to connect to the mail.btinternet.com server via POP and have suffered a repeated failure to connect (wrong password and/or email address). I can access the BT web client using the same credentials but Thunderbird stubbornly refuses to make the connection. Port number are default (995/465) and all emails and passwords are correct. Is anyone else having these same issues particularly with the recent "update" of BT's web client.? Spoken with BT tech support who, whilst helpful, unsurprisingly, kicked this back onto Thunderbird. Any advise/guidance would be appreciated...

Thanks in advance,

Hi, I'm using Thunderbird to connect to the mail.btinternet.com server via POP and have suffered a repeated failure to connect (wrong password and/or email address). I can access the BT web client using the same credentials but Thunderbird stubbornly refuses to make the connection. Port number are default (995/465) and all emails and passwords are correct. Is anyone else having these same issues particularly with the recent "update" of BT's web client.? Spoken with BT tech support who, whilst helpful, unsurprisingly, kicked this back onto Thunderbird. Any advise/guidance would be appreciated... Thanks in advance,

All Replies (1)

AgnesRM
AgnesRM
more options

Might be BT's problem, as they seem to have a lot of outages. Are you still having trouble? https://www.express.co.uk/life-style/science-technology/1174323/BT-Email-Down-Inbox-Unable-To-Login-Check-Messages-Refresh-Phone-Outage-UK https://www.newsbreak.com/news/1612732697680/bt-internet-down-large-parts-of-uk-having-problems-with-connection-after-thunderstorms-knock-internet-offline