Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

video not playing

sbpoole
sbpoole
more options

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can show us what you are talking about and provide links so that we can try and replicate the issue?

sbpoole
sbpoole Question owner
more options

Mainly my personal Google Photos page, no videos will play but will play in all other browsers. Here is a link to an Amazon product video and they won't play either.

https://www.amazon.com/Icotec-Night-Stalker-Hunting-Gear/dp/B07K8W3LMD/ref=sr_1_53?dchild=1&keywords=coyote+call&pd_rd_r=0a6c1799-3e9b-4ab8-af6c-71c6e83291c1&pd_rd_w=XIvLZ&pd_rd_wg=WY5JL&pf_rd_p=0ec05f25-9534-48fe-9c3e-40b89957230e&pf_rd_r=18BX5W6WYNTPNERZRS1J&qid=1610539850&sr=8-53

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

It works for me. see screenshot Did you try safe mode?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Safe Mode would be a good test.

Also, Firefox on Windows 7 uses Media Foundation, Microsoft's media components, to play H.264/MP4 video. I have a copy of the old YouTube test page. Does this show your Firefox will play H.264/MP4 videos:

https://www.jeffersonscher.com/sumo/html5-video.html

(The results we want are "supported" or "probably".)