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Invisible Messages??

BillTreloar
BillTreloar
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My bank sent me a form yesterday, but it's not showing in my Inbox. If I do a search, it appears in the search. But going back to visually examine all messages in my inbox (a manageable two dozen) I can see that it's not there!

Going back to the search, I can find it and open it.

I'm concerned I may be missing untold incoming emails that I just don't know to search for.

Any suggestions on getting to the bottom of this and fixing it?

My bank sent me a form yesterday, but it's not showing in my Inbox. If I do a search, it appears in the search. But going back to visually examine all messages in my inbox (a manageable two dozen) I can see that it's not there! Going back to the search, I can find it and open it. I'm concerned I may be missing untold incoming emails that I just don't know to search for. Any suggestions on getting to the bottom of this and fixing it?
Attached screenshots

Chosen solution

Thanks for the suggestion, sfhowes. I made sure that the Quick Filter Wasn't in Use, and I Verified That My View/Folders Is set to All.

Since I was able to find the errant message via search, I dealt with it and deleted it, but that unfortunately precludes doing any further testing. So I'll mark this as solved.

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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If the message is in the Inbox but not visible except through search, check that you don't have any Quick Filter Bar filter applied, and that View/Folders is All.

BillTreloar
BillTreloar Question owner
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Chosen Solution

Thanks for the suggestion, sfhowes. I made sure that the Quick Filter Wasn't in Use, and I Verified That My View/Folders Is set to All.

Since I was able to find the errant message via search, I dealt with it and deleted it, but that unfortunately precludes doing any further testing. So I'll mark this as solved.