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Refreshed firefox and wipped out everthing.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

Ann
Ann
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Refreshed firefox because youtube loaded in at 280%. Someone said it might be corrupt. I Refreshed and all my passwords are gone and everything else. There is no folder on my desktop with the old info in it. Where is it. There is one old folder from 2018 I never used because at the time I didn't understand what to do. But now I can't get into my firefox account and don't want to rest my password yet because it says everything will be wiped out. This is ridiculous and too complicated. Had I knowed I wouldn't have done it. I have been able to get some things back like favorite sites, but gosh, all my passwords, nuts.

Refreshed firefox because youtube loaded in at 280%. Someone said it might be corrupt. I Refreshed and all my passwords are gone and everything else. There is no folder on my desktop with the old info in it. Where is it. There is one old folder from 2018 I never used because at the time I didn't understand what to do. But now I can't get into my firefox account and don't want to rest my password yet because it says everything will be wiped out. This is ridiculous and too complicated. Had I knowed I wouldn't have done it. I have been able to get some things back like favorite sites, but gosh, all my passwords, nuts.

All Replies (1)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.