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Always crashes when accessing online banking

  • 7 replies
  • 1 has this problem
  • 4 views
  • Last reply by jonzn4SUSE

leicestergreensteve
leicestergreensteve
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My Mozilla occasionally crashes on various websites but this is rarely a big deal and is usually restored without further problem. However, when trying to access my online banking (Co-operative and Smile) it crashes repeatedly after a few seconds, making these sites unusable. Anyone got any ideas why this specific site is a problem and how to overcome it?

My cookie cache is erased every time firefox closes and I only have Ecosia as an Add on. My security setting was strict but I changed it to standard. This had no effect. I'm not very familiar with Linux so a simple explanation would be appreciated!

Thanks in advance

P.S; The crash reports fail to submit. I don't know if this is related.

My Mozilla occasionally crashes on various websites but this is rarely a big deal and is usually restored without further problem. However, when trying to access my online banking (Co-operative and Smile) it crashes repeatedly after a few seconds, making these sites unusable. Anyone got any ideas why this specific site is a problem and how to overcome it? My cookie cache is erased every time firefox closes and I only have Ecosia as an Add on. My security setting was strict but I changed it to standard. This had no effect. I'm not very familiar with Linux so a simple explanation would be appreciated! Thanks in advance P.S; The crash reports fail to submit. I don't know if this is related.

All Replies (7)

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

leicestergreensteve
leicestergreensteve Question owner
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Thanks for the reply. I set up a new profile and launched it in a new window. Unfortunately, it didn't solve the problem although it started off better than usual. Once it had crashed the first time, it then crashed rapidly in sucsession.

FredMcD
FredMcD
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Please provide a public link (no password) that we can check out. No Personal Information Please !

FredMcD
FredMcD
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Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server:

https://www.mozilla.org/en-US/firefox/all/

leicestergreensteve
leicestergreensteve Question owner
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Thanks for the replies. I downloaded the latest vesion from the site but it is just a list of files and didn't auto-run. it opened with Archive manager. I tried to extract the files but this failed.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Just download the file Right click on the file and and extract here You should then have a folder named Firefox Inside the folder just look for the Firefox executable file(firefox-bin) and double click it You will then have a separate working Firefox

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Also, what is the bank and is it crashing after you login?