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Majority of text not displaying on certain websites!

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

Montgomery.slue
Montgomery.slue
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Hello,

I've been having the EXACT SAME PROBLEM as the person that posted this first! I have been getting a problem lately where nearly all the text on a couple of websites does not display. Only a few characters, such as 'T', 'E', 'L' and '4' display. I have attached screenshots of one of these websites - how it displays in Firefox vs. how it displays in Google Chrome. It also happens in the chat function of the online lecture video system my uni uses (Blackboard Collaborate Ultra), which runs in the browser (it's not a separate app).

I did a search for similar problems on Mozilla support and tried restarting Firefox in safe mode, however nothing changed. Here's a link to one of the pages with the problem as I cannot upload the screenshot photo https://www.primaryarms.com/Brand+Primary-Arms

I'm using Firefox 78.12.0esr on MacOS X 10.11.6

Any help would be appreciated.

Hello, I've been having the EXACT SAME PROBLEM as the person that posted this first! I have been getting a problem lately where nearly all the text on a couple of websites does not display. Only a few characters, such as 'T', 'E', 'L' and '4' display. I have attached screenshots of one of these websites - how it displays in Firefox vs. how it displays in Google Chrome. It also happens in the chat function of the online lecture video system my uni uses (Blackboard Collaborate Ultra), which runs in the browser (it's not a separate app). I did a search for similar problems on Mozilla support and tried restarting Firefox in safe mode, however nothing changed. Here's a link to one of the pages with the problem as I cannot upload the screenshot photo https://www.primaryarms.com/Brand+Primary-Arms I'm using Firefox 78.12.0esr on MacOS X 10.11.6 Any help would be appreciated.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you still have this issue with the Open Sans font as I've seen reported that the problems with this font have been resolved ?

See comment 9.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window