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Video Services Return Outdated Browser Errors Even After Upgrading to Firefox 90

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

haleba
haleba
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I've been watching various video streamers (Netflix, Hulu, etc.) without any issues and then without warning first Peacock's site returned an "incompatible device" error, then Netflix, Hulu, and another service all returned outdated browser errors (see attached Hulu error screen). My basic system info (from safe mode): 

   Application Basics
   ------------------
   
   Name: Firefox
   Version: 90.0.2
   Build ID: 20210721174149
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:90.0) Gecko/20100101 Firefox/90.0
   OS: Windows_NT 10.0 19042
   Launcher Process: Enabled
   Multiprocess Windows: 1/1
   Fission Windows: 0/1 Disabled by safe mode
   Remote Processes: 6
   Enterprise Policies: Inactive
   Google Location Service Key: Found
   Google Safebrowsing Key: Found
   Mozilla Location Service Key: Found
   Safe Mode: true


A recent kb described this exact problem but assured that upgrading past version 88 would resolve it

[to play videos from streaming services...]

so I'm out of ideas.

I've been watching various video streamers (Netflix, Hulu, etc.) without any issues and then without warning first Peacock's site returned an "incompatible device" error, then Netflix, Hulu, and another service all returned outdated browser errors (see attached Hulu error screen). My basic system info (from safe mode): Application Basics ------------------ Name: Firefox Version: 90.0.2 Build ID: 20210721174149 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:90.0) Gecko/20100101 Firefox/90.0 OS: Windows_NT 10.0 19042 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by safe mode Remote Processes: 6 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true A recent kb described this exact problem but assured that upgrading past version 88 would resolve it [[https://support.mozilla.org/en-US/kb/unable-play-videos-streaming-services-firefox|Unable to play videos from streaming services...]] so I'm out of ideas.
Attached screenshots

Modified by haleba

Chosen solution

Thanks for the feedback @FredMcD , but my user agent said v. 90.

Just went ahead and refreshed Firefox and that fixed the issue.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
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Websites say that Firefox is outdated or incompatible even though it's the latest version

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

You can check out at the browserspy website how websites see you:

http://browserspy.dk/browser.php

http://browserspy.dk/headers.php

haleba
haleba Question owner
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Chosen Solution

Thanks for the feedback @FredMcD , but my user agent said v. 90.

Just went ahead and refreshed Firefox and that fixed the issue.

FredMcD
FredMcD
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That was very good work. Well Done.