Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

charging 59.88 to my bank account. it said FREE. I want a refund

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by James

Summerbreeze4me
Summerbreeze4me
more options

Hi. I guess I misunderstood your services. I thought your apps were free. I don't need some Firefox services. I want a refund. You charged me 59.88. I would like a refund. I don't even have an email receipt. How can I get my refund back.? I'm old and don't know how to use half of this stuff. My email address is [email removed from public]. please someone get in touch with me. Also I couldn't find any antivirus protection. 59.88 is to much money. Thank you*

Hi. I guess I misunderstood your services. I thought your apps were free. I don't need some Firefox services. I want a refund. You charged me 59.88. I would like a refund. I don't even have an email receipt. How can I get my refund back.? I'm old and don't know how to use half of this stuff. My email address is [email removed from public]. please someone get in touch with me. Also I couldn't find any antivirus protection. 59.88 is to much money. Thank you*

Modified by James

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Firefox for Android is freely available from the Google Play store without payment.

Where did you download Firefox for Android from? Are you using a premium Mozilla service such as Mozilla VPN?

James
James
  • Moderator
  • Top 10 Contributor
more options

Yes the Firefox web browsers for Android, iOS (iPhone/iPad), and desktop Windows, macOS, and Linux are 100% FREE to download and use. Mozilla has never charged users to use any of their web browsers.

The only thing the company Mozilla has that you could be charged for is if you purposely sign up for a Mozilla VPN or a Firefox Private Network subscription.


edit: Ok the 59.88 you mentioned sounds like you ordered a 12 Month subscription to Mozilla VPN

If you change your mind you can try for a refund https://www.mozilla.org/products/vpn/#faq-refunds

Modified by James

James
James
  • Moderator
  • Top 10 Contributor
more options

Firefox for Android on Google Play is 100% Free to use https://play.google.com/store/apps/details?id=org.mozilla.firefox

However Mozilla does have other products on Google Play and one of them is Mozilla VPN https://play.google.com/store/apps/dev?id=7083182635971239206

The description for the Mozilla VPN app tells you what it is and that to use it you need to pay for a subscription. It never says it was for Free.

Modified by James