Firefox stopped working
Two days ago I turned my computer on and went to my favorite browser. I have it attached to my task bar so I clicked waited for a bit then nothing happened. I clicked again noticed I hade the search thinking spinner. Nothing happened. Browser would not load up. i used the desktop icon and the icon in the start menu with no luck. very well next step reboot the computer, Nothing. Last resort un-install and reinstall but there is a refresh button before the uninstall began, I do this with no luck... I un-install go to the website on chrome and download then reinstall. I have since reinstalled twice more and the best I get is after the re-install i get the home page click settings add my desired home page and that is as far as I can get the browser to go.
Please tell me you know what's wrong and how to fix it.
All Replies (2)
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
A big issue of late is;
jscher2000 said
Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.
bg07901 said
After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.
https://www.mozilla.org/firefox/97.0.1/releasenotes/
Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations