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Netflix, Twitch, HBOMax aren't playing video

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

Unmitt
Unmitt
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I've tried using the websites in the title all day and none of them work at all. Netfilx gives me the 7701 error code, Twitch gives me the error #4000, and HBOMax and Disney+ stay loading. I've tried a lot of the solutions I've seen (turn on and off the drm player, delete cookies, reset cache, refreash firefox, uninstalling and reinstalling firefox, updating drivers, removing all addons) and none of them have worked. The same thing happens with Opera. I've tried using Chrome and that seems to be working well so I don't think it has to do witth my computer.

I've tried using the websites in the title all day and none of them work at all. Netfilx gives me the 7701 error code, Twitch gives me the error #4000, and HBOMax and Disney+ stay loading. I've tried a lot of the solutions I've seen (turn on and off the drm player, delete cookies, reset cache, refreash firefox, uninstalling and reinstalling firefox, updating drivers, removing all addons) and none of them have worked. The same thing happens with Opera. I've tried using Chrome and that seems to be working well so I don't think it has to do witth my computer.

All Replies (4)

FredMcD
FredMcD
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Web search: https://www.bing.com/search?q=7701+error+code

Web search: https://www.bing.com/search?q=error+%234000

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure you have the latest Widevine version (4.10.2391.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

Unmitt
Unmitt Question owner
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I already checked, and I do have the latest widevine version. I tried entering troubleshoot mode and the problem was gone. After exiting troubleshoot mode I did everything that it says here https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_the-problem-does-not-occur-in-troubleshoot-mode but the problem is still there I've removed all my extensions and my theme and disabled hardware acceleration. And in all honesty, I have no idea what I'm supposed to do with the second link you sent

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.