Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trying to activate two-step authentication but recovery code is not working

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

gpekuz
gpekuz
more options

Hi,

I am Trying to activate two-step authentication but recovery code is not working.

just minute ago I have created recovery code. trying to use it and system says that it is wrong

why it is not working  ?

Please help

Thanks

Hi, I am Trying to activate two-step authentication but recovery code is not working. just minute ago I have created recovery code. trying to use it and system says that it is wrong why it is not working ? Please help Thanks

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Why would you want to use a recovery code immediately after you generated it as you normally would use the Authenticator app to generate the 6 character TOTP code and only use a recovery code if you are locked out ?

Note that the recovery code is a ten character code (you get several when you generate the codes).