Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

desktop shortcuts

jaycompton47
jaycompton47
more options

I am using firefox 102.0(64 bit) on windows 10. Recently some videos i watch have Error Code: 232011. Also I can't drag and drop shortcuts of certain sites to desktop or folders. It installs an empty file folder.

I am using firefox 102.0(64 bit) on windows 10. Recently some videos i watch have Error Code: 232011. Also I can't drag and drop shortcuts of certain sites to desktop or folders. It installs an empty file folder.

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
jaycompton47
jaycompton47 Question owner
more options

cor-el, your solution for ERROR Code: 232011 worked but I still cannot create a desktop shortcut for certain sites. It happens on utube, fox news and various other sites. Drag and drop does not work. Neither does copy and paste. Tried it in troubleshooting mode,tried it with user account control on and off, tried it with windows in safe mode,tried a system restore on windows. I can pin the site to firefox in the taskbar but on the desktop it creates a blank, empty file folder. Also on some sites I cannot turn off auto play. I can enter the site in auto play settings and save changes but it does not save. This all started after the last firefox update. I have worked on this for days with no progress. Do I need to re-install firefox ? I hope you have some answers. I am using 102.0 (64bit) on windows 10.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

I heard that there is a fix for the drag & drop shortcut issue in ver. 102.1 released today.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Correction: Version 102.0.1 to be released July 6, 2022

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

jaycompton47 said
I still cannot create a desktop shortcut for certain sites.

Firefox 102 has a bug where it fails to remove or replace certain characters that are illegal in Windows file names, particularly : and / or \ characters. Windows goes a little nuts as a result.

This should be fixed in the next update.

If you urgently need a workaround for a couple days, see this thread: https://support.mozilla.org/en-US/questions/1381640#answer-1516440